This is Mint Hospital, providing true healing.
Mint Hospital · Terms of Service
Terms of Use
Chapter 1: General Provisions
Article 1 [Purpose
The purpose of these Terms and Conditions is to stipulate the conditions and procedures for the use of various services, such as online consultation and Voice of the Customer, provided on the website (hereinafter referred to as the "Service") operated by Mint Hospital (hereinafter referred to as the "Hospital"), the rights, obligations, and responsibilities of the Hospital and the user, and other necessary matters.
Article 2 Definition of Terms
① “User” refers to members and non-members who use the services provided by the Hospital in accordance with these Terms and Conditions.
② “Member” refers to a person who has signed up for the hospital service through Kakao or Naver Easy Login.
③ “Non-member” refers to a person who uses the services provided by the hospital (simple consultation, inquiries, etc.) without registering as a member.
Article 3 Posting and Amendment of Terms and Conditions
① The Hospital posts the contents of these Terms and Conditions on the initial service screen or linked screen so that users can easily recognize them.
② The Hospital may amend these Terms and Conditions to the extent that such amendment does not violate relevant laws and regulations, such as the Act on the Consumer Protection in Electronic Commerce, etc. and the Act on the Regulation of Terms and Conditions.
③ If the Hospital amends the Terms and Conditions, it shall specify the effective date and the reason for the amendment and provide notice along with the current Terms and Conditions from at least 7 days before the effective date until the day before the effective date. However, if the changes are unfavorable to the user, notice shall be provided at least 30 days in advance.
④ If the user does not agree to the application of the revised Terms and Conditions, the Hospital may not apply the contents of the revised Terms and Conditions, and in this case, the user may terminate the service agreement. However, if the user continues to use the service after the effective date of the revised Terms and Conditions, the user shall be deemed to have agreed to the changes in the Terms and Conditions.
Article 4 Rules other than the terms and conditions
Matters not specified in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by relevant laws and regulations, such as the Medical Service Act, the Personal Information Protection Act, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., as well as commercial practices.
Chapter 2 Membership Registration and Service Usage
Article 1 Membership Registration
① Users can sign up and log in through the simple login (social login) provided by Kakao or Naver.
② The hospital does not operate a separate membership registration form (issuance of ID and password) and does not separately collect or store users' Kakao or Naver account IDs and passwords.
③ The scope of information provided to the hospital during simplified login is limited to the items agreed to by the user on the Kakao or Naver consent screens.
④ The hospital may restrict membership registration or revoke membership in any of the following cases:
a. Cases where a user signs up or logs in by stealing another person's account
b. Cases where it is used for the purpose of undermining social peace and order or public morals.
Article 2 Service Use and Restrictions
① In principle, the service is available 24 hours a day, 1 days a year, unless there is a special operational or technical impediment at the hospital.
② Online consultation services may not be available immediately within 24 hours, depending on the work schedule of the medical staff responsible for the response.
③ Service usage hours may be restricted after prior notice if necessary for the hospital, such as for regular system maintenance.
Article 3 (Service Usage Fees)
① Services such as online consultation and customer feedback through the website are provided free of charge.
② If the hospital converts some of its services to a paid model, it will announce the timing, scope, fees, etc., of the conversion on its website in advance.
③ Online payments are not currently processed through the service.
Chapter 3 Membership Withdrawal and Usage Restrictions
Article 1. Withdrawal of Membership and Loss of Eligibility
① Members may withdraw at any time by unlinking their Kakao or Naver accounts or by requesting withdrawal from the hospital.
② Since the hospital does not retain separate member identification information (ID, password, etc.), withdrawal and identity verification are processed based on the simplified login account.
③ If a member falls under any of the following grounds, the Hospital may restrict, suspend, or revoke their membership.
a. In the case of registering false information when applying for membership
B. Interfering with another person's use of the service or stealing information
C. If the Service is used to engage in acts prohibited by laws or these Terms and Conditions, or acts contrary to public order and good morals
Article 2 Personal Information Protection
The Hospital strives to protect users' personal information, including membership registration information, in accordance with relevant laws and regulations. The protection and use of personal information are governed by relevant laws and the Hospital's Privacy Policy.
Chapter 4 Limitation of Liability Regarding Use of Service
Article 1 Matters concerning the use of online consultation and Voice of the Customer
① The Hospital strives to maintain security to prevent the contents of service users' consultations and inquiries from being leaked to third parties other than the person in charge. However, the Hospital shall not be held liable for such disclosure or loss in any of the following cases:
a. Cases where account information is leaked and content is disclosed due to the user's negligence
B. In cases where the contents are disclosed or lost due to reasons beyond the hospital's control, such as natural disasters
② The responses provided through online consultations are intended to offer general and approximate information and cannot substitute for diagnosis or prescription through in-person medical treatment under the Medical Service Act. For an accurate diagnosis and treatment, you must visit a hospital to receive an in-person consultation.
③ Responses to consultations or inquiries falling under any of the following subparagraphs may be restricted or refused at the hospital's discretion.
a. Cases where the same content is applied for repeatedly
B. Cases where expressions contrary to common sense, such as defamation or profanity, are used
C. Cases where a definitive diagnosis is requested without an in-person consultation
④ The content of consultations and customer feedback may be used for purposes such as compiling statistics, improving services, and posting FAQs after removing information that can identify individuals.
Article 2 (Notice Regarding Medical Advertising)
Information regarding procedures and treatments posted on this website is provided in compliance with medical advertising regulations pursuant to Article 56 of the Medical Service Act. Procedure results, etc., may vary depending on the patient's individual characteristics, and specific treatment effects are not guaranteed.
Article 3 Intellectual Property Rights
① Copyright and other intellectual property rights for content within the service (text, images, logos, designs, etc.) created by the Hospital belong to the Hospital.
② Except where explicitly approved by the Hospital, the User shall not use the information obtained through the use of the Service for commercial purposes by means of reproduction, transmission, publication, distribution, broadcasting, or other methods, nor allow a third party to use it, without the prior consent of the Hospital.
Chapter 5 Obligations of Hospitals and Users
Article 1 (Duties of the Hospital)
① The Hospital shall not engage in acts prohibited by relevant laws and regulations and these Terms and Conditions or acts contrary to public order and good morals, and shall strive to provide services continuously and stably.
② The hospital shall be equipped with a security system for the protection of personal information to ensure that users can safely use the service, and shall disclose and comply with its personal information processing policy.
③ If the hospital recognizes that opinions or complaints raised by users are legitimate, it will process them promptly.
Article 2 User Obligations
① Users must provide actual information when signing up or applying for consultation or inquiry.
② Users shall comply with the matters stipulated in these Terms and Conditions, as well as service usage guidelines and precautions, and shall not engage in any acts that interfere with the hospital's operations.
③ Users are responsible for managing their own Easy Login accounts and must immediately notify the hospital if they become aware that their account has been stolen or is being used by a third party.
Chapter 6 Compensation for damages and indemnity
Article 1 Compensation for damages
If the Hospital or the User causes damage to the other party by violating these Terms and Conditions, they shall be liable to compensate for such damage. However, this shall not apply in cases where there is no intent or negligence.
Article 2 (Exemption Clause)
① The Hospital shall be exempt from liability regarding the provision of services if it is unable to provide services due to natural disasters or equivalent force majeure.
② The hospital shall not be liable for any disruption in the use of the service caused by reasons attributable to the user.
③ The hospital shall not be liable for the reliability, accuracy, etc., of information, data, or facts posted on the service unless there is willful misconduct or gross negligence on the part of the hospital.
Chapter 7 Dispute Resolution
Article 1 Dispute Resolution
① The hospital operates a customer center to reflect legitimate opinions or complaints raised by users and to process compensation for damages.
② Disputes arising between the hospital and the user may be subject to mediation by the Consumer Dispute Mediation Committee, etc., pursuant to the Framework Act on Consumers.
Article 2 Jurisdiction and Governing Law
① Lawsuits regarding disputes arising between the hospital and the user shall be under the exclusive jurisdiction of the district court having jurisdiction over the user's address at the time of filing, or, if there is no address, the user's residence. However, if the user's address or residence is unclear at the time of filing, or if the user is a resident of a foreign country, the lawsuit shall be filed with the competent court under the Civil Procedure Act.
② The laws of the Republic of Korea shall apply to lawsuits filed between the hospital and the user.
Addendum
These terms will be effective November 2026, 8.
